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Privacy Policy

Privacy Policy

Last Updated: [12 MARCH 2025]

This Privacy Policy sets out the privacy practices of JimCleaner and its related entities. We are committed to ensuring the privacy and security of personal information collected from our customers, employees, suppliers, and website visitors. This policy details how we collect, store, use, disclose, and protect your information.

We comply with all relevant privacy laws and principles and are committed to safeguarding the confidentiality of personal information. This policy applies to all personal data collected through our website, applications, and during service bookings.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, phone number, email address, and postal address.
  • Service Information: Details of the cleaning services you request, including location, property type, and cleaning preferences.
  • Payment Information: Credit card details, billing addresses, and transaction history.
  • Employment Data: If you apply for a job, we may collect employment history, qualifications, tax details, and references.
  • Website Usage Data: IP addresses, browser type, cookies, and analytics data for website optimization.

We collect personal information directly from you through website forms, phone bookings, emails, job applications, and customer inquiries. In some cases, we may receive information from third-party service providers.

2. How We Use Your Information

We use personal information to:

  • Provide and manage our cleaning services.
  • Process payments and send invoices.
  • Respond to inquiries and provide customer support.
  • Conduct marketing and promotional activities (only with your consent).
  • Improve our website, services, and customer experience.
  • Comply with legal, regulatory, and contractual obligations.

We only collect information necessary for business operations and take appropriate measures to ensure its confidentiality.

3. Sharing Your Information

We do not sell or rent personal information. However, we may share your information with:

  • Service Providers: Third-party vendors assisting with payments, IT support, and customer service.
  • Legal Authorities: If required by law or in cases of fraud prevention.
  • Business Transfers: If our business undergoes a merger, acquisition, or restructuring.

All third parties handling personal data are required to comply with data protection laws.

4. Data Security

We implement security measures to protect your personal data from unauthorized access, modification, or disclosure. Measures include:

  • Secure servers and encrypted databases.
  • Restricted access to personal data within our company.
  • Regular security audits and compliance checks.

Despite these measures, no internet-based system is 100% secure, and users should exercise caution when sharing personal data online.

5. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance website functionality and analyze visitor behavior. Users can manage cookie preferences via browser settings. Disabling cookies may affect website performance.

6. Your Rights & Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of marketing emails and communications.
  • Request restrictions on certain data processing activities.

To exercise these rights, contact us at Jimscleaner01@gmail.com.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices. Users should review external policies before sharing personal information.

8. Employment and Contractor Data

For employees and independent contractors, we may collect additional information, including:

  • Work history, tax details, and banking information.
  • Emergency contact details and performance records.
  • Compliance with workplace health and safety requirements.

Employee records are kept confidential and used solely for employment-related purposes.

9. Social Media & Public Information

We may collect information shared through social media platforms, including comments, reviews, and messages. By engaging with us on social media, you agree to our use of this information for marketing and customer engagement.

10. Updates to This Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our website with the latest update date.

11. Complaints & Contact Information

If you have concerns about how we handle your personal information, you can contact us at:

📧 Email: Jimscleaner01@gmail.com
🌐 Website: https://jimcleaner.com.au/

Complaints will be investigated, and a response will be provided within 30 days. If you are unsatisfied with the resolution, you may escalate the matter to relevant legal authorities.

This Privacy Policy applies to all users of JimCleaner in Toowoomba and surrounding areas.