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Terms And Conditions

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Terms and Conditions

Last Updated: [12 MARCH 2025]

Welcome to JimCleaner! These Terms and Conditions govern your use of our cleaning services. By booking our services or using our website, you agree to comply with these terms. Please read them carefully before proceeding.

1. Definitions

  • “Company” refers to JimCleaner, including its employees, contractors, and representatives.
  • “Customer” refers to any individual or business that books our cleaning services.
  • “Services” refers to all cleaning solutions provided by JimCleaner, including office cleaning, medical facility cleaning, school cleaning, industrial cleaning, and other commercial cleaning services.
  • “Website” refers to https://jimcleaner.com.au/ .

2. Booking & Payments

  • Customers can book our services online, via phone, or email.
  • A booking is confirmed only after we receive full or partial payment as required.
  • Payments can be made using credit/debit cards, bank transfers, or other accepted online payment methods.
  • Additional charges may apply for special cleaning requests or urgent services.
  • Invoices must be paid within the agreed timeframe; late payments may incur penalties.

3. Cancellations & Rescheduling

  • Customers must provide at least 24 hours’ notice for cancellations or rescheduling to avoid cancellation fees.
  • Cancellations made within less than 24 hours of the scheduled service may be subject to a cancellation charge of up to 50% of the total service cost.
  • If our team is unable to access the property due to the customer’s absence, a call-out fee may apply.
  • JimCleaner reserves the right to reschedule or cancel appointments due to unforeseen circumstances (e.g., severe weather, staff illness, or equipment failure) with prior notice.

4. Service Guarantee & Liability

  • We strive to provide high-quality cleaning services and ensure customer satisfaction.
  • If you are not satisfied with the service, please report any issues within 24 hours, and we will attempt to rectify the issue at no extra charge.
  • JimCleaner is not liable for pre-existing damage, normal wear and tear, or damage caused due to the use of incorrect cleaning products before our service.
  • Our liability is limited to the total amount paid for the service; we are not responsible for any indirect, incidental, or consequential damages.

5. Customer Responsibilities

  • Customers must provide safe and secure access to the premises at the agreed service time.
  • Customers must inform us of any fragile, valuable, or special-care items before the cleaning service starts.
  • Any hazardous materials, biohazards, or unsafe conditions must be disclosed to our team before the service.
  • JimCleaner reserves the right to refuse service if conditions are deemed unsafe or if proper access is not provided.

6. Health & Safety

  • Our cleaners follow strict health and safety protocols to ensure a safe working environment.
  • We use eco-friendly and non-toxic cleaning products wherever possible to maintain a healthy workspace.
  • If any area contains harmful chemicals, mold, or hazardous waste, the customer must notify us before service, and additional charges may apply.
  • Our team has the right to terminate a cleaning session if working conditions pose a risk to their health or safety.

7. Privacy Policy

  • Personal data collected (e.g., name, address, and payment details) will only be used for providing cleaning services and internal record-keeping.
  • We do not share customer details with third parties, except as required by law.

8. Force Majeure

  • JimCleaner is not liable for service delays or cancellations due to events beyond our control, including:
  • Natural disasters (e.g., floods, earthquakes, storms)
  • Power failures, internet outages, or technical malfunctions
  • Strikes, riots, or government-imposed restrictions
  • Pandemics or public health emergencies

9. Damage & Breakages

  • While we take utmost care in delivering our services, accidental damage may occur.
  • If any damage is caused by our staff, it must be reported within 24 hours of service completion for assessment.
  • JimCleaner will not be responsible for damages resulting from pre-existing conditions, poor installation, or structural weaknesses.

10. Complaints & Disputes

  • If you have concerns about our services, contact us within 24 hours so we can resolve the issue.
  • We will investigate complaints promptly and offer a reasonable resolution when applicable.
  • If a dispute remains unresolved, it may be referred to an independent mediator or legal body.

11. Changes to Terms

  • We reserve the right to update these Terms and Conditions at any time.
  • Continued use of our services after changes implies acceptance of the updated terms.

12. Contact Us

For any questions regarding these Terms and Conditions, reach out to us:

📧 Email: Jimscleaner01@gmail.com
🌐 Website: https://jimcleaner.com.au/

By booking our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.